Dreamforce 2024: The Top 10 Announcements You Can't Miss
This year’s Dreamforce has kicked off with a bang, bringing in groundbreaking developments for AI and automation in the Salesforce ecosystem. With major announcements like Agentforce, AI training initiatives, and partnerships with industry giants, Dreamforce 2024 is setting the stage for the future. Here are the top 10 announcements that you need to know about!
1. Agentforce: Redefining Autonomous Agents
At the heart of this year’s event is Agentforce, a game-changing platform that allows businesses to create autonomous agents tailored for various departments, from sales and service to marketing and commerce. Essentially, Agentforce brings AI-powered agents into every app, enabling organizations to build agents that carry out tasks autonomously.
- Atlas Reasoning Engine: The intelligent system behind Agentforce, generating and refining plans for agent actions.
- Agent Builder: A tool that allows customization of agents with automation, APIs, and code, building upon Salesforce’s platform.
- Agentforce Partner Network: Partnerships with leading vendors that enhance agent-building capabilities while ensuring ethical guidelines and secure data sharing.
READ MORE: Discover Agentforce
2. Atlas: The Brain Powering Agentforce
Behind Agentforce is Atlas, an upgraded AI engine designed to execute actions with greater autonomy. Unlike traditional assistive systems, Atlas can evaluate data, adjust plans, and take actions based on its understanding of business processes, offering a more hands-off approach to AI-powered solutions.
Atlas integrates deeply with Data Cloud, ensuring that the quality of the AI’s actions is directly tied to the quality of the data it works with.
READ MORE: Meet Atlas, the Brain Behind Agentforce
3. Data Cloud Expands with Powerful New Features
Salesforce’s Data Cloud has evolved into more than just a data platform, now supporting new unstructured data formats and boasting lightning-fast processing capabilities. Here’s what’s new:
- Unstructured Data Support: Native processing for video and audio formats, enabling insights from sales demo calls, customer service recordings, and more.
- More Connectors: Data Cloud now includes 50 additional pre-built connectors, expanding the total to over 200 connectors for seamless integration.
- Sub-second Real-Time Capabilities: Faster than ever, Data Cloud can now handle data ingestion, activation, and processing in sub-seconds, allowing for real-time data-driven actions.
READ MORE: Data Cloud Enhancements
4. Free AI Certifications and Training to Bridge the Skills Gap
In a major push to equip the next generation of professionals with AI skills, Salesforce is offering free AI certifications and premium training sessions through Trailhead until the end of 2025. This includes instructor-led courses and certifications, providing a golden opportunity for learners to enhance their AI knowledge.
READ MORE: Free AI Certifications from Salesforce
5. Strategic Partnerships with IBM & Google
Salesforce has teamed up with IBM and Google to further enhance Agentforce. IBM’s industry-specific agents will cater to verticals like banking, while Google’s integration will enable Agentforce to interact with Google Workspace apps, automating tasks like generating Google Docs or scheduling meetings.
6. Salesforce Foundations: A Comprehensive Feature Set
Salesforce Foundations brings together advanced sales, service, marketing, and commerce features within a single platform, now free for all Sales and Service Cloud enterprise users. This suite showcases the power of AI when applied across multiple business functions.
7. Slack Powered by AI Agents
Slack is now supercharged with AI agents, making workplace collaboration smoother than ever. Salesforce has introduced agents into Slack channels, allowing human users to interact with agents via natural language. These agents can process both structured CRM data and unstructured conversational data to generate responses.
8. Industry-Specific AI Agents
Salesforce is rolling out over 100 ready-to-use AI agents tailored to industry-specific needs. From healthcare to retail, these pre-built agents are designed to automate workflows and streamline processes based on industry demands.
9. Agentforce World Tour Kicks Off in October
Salesforce is taking Agentforce on a global tour, starting in October 2024. This tour will give organizations across the globe a chance to experience Agentforce firsthand and interact with experts to see how it can transform their business operations.
10. $1 Billion Investment in AI
In a bold move to lead AI innovation, Salesforce announced a $1 billion investment into artificial intelligence. This includes the expansion of their AI Centers globally and investments into AI companies such as Cohere and Hugging Face. These centers will host in-person training sessions, bringing together customers, experts, and partners to foster a collaborative AI ecosystem.
Wrapping Up
Dreamforce 2024 has introduced a wealth of new innovations that will undoubtedly shape the future of Salesforce and AI. From Agentforce to free AI training and strategic partnerships, these announcements highlight Salesforce’s commitment to leading the charge in AI-driven business solutions.
What was your favorite Dreamforce 2024 announcement? Share your thoughts in the comments below!
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